Please note: We are currently working on a 10-day turnaround due to a high volume of Christmas orders. Unfortunately, with courier and supplier cutoffs, it may mean any orders placed before Christmas may not be complete until early January.

Returns Learning Curve Group

RETURNS

If you need to return some or all of your order for exchange or if your goods are faulty, click here to visit and complete our online returns form.

Upon completion of this form, a collection will be arranged on your behalf, and we aim to process your return within 10 working days from collection.

If you have any questions about your return, please contact us at uniformshops@black-mountain.co.uk and our customer service team will be delighted to help.

Please note, tracking for your return is managed by Learning Curve Group. If your return has not been processed you will need to track your order before contacting Black Mountain. Please get in touch with your representative in order to track your order.

Click Here to complete your returns form

Returns Policy

Items can be returned or exchanged within 28 days of receipt provided the items are still new and unworn in original packaging.

Faulty items can be returned for an exchange or refund within 42 days of purchase. If an item is faulty and you purchased it more than 42 days ago, it is our aim to get the problem put right as quickly as possible. We may offer a replacement item, a price reduction or a refund.

 

​IMPORTANT

Items returned with incorrectly completed returns forms or returns forms with missing information may not be processed. Please make sure you fill out the form correctly before returning.

If you are returning any items for refund, once the return has been accepted the funds will be deposited back into your account within 5 working days.

If you wish to discuss a return or report a product as defective then please contact us via email ensuring you have your order reference number to hand:

uniformshops@black-mountain.co.uk

 

​Order Cancellation

​If you need to cancel or amend your order that has not yet been dispatched please contact us as soon as possible.

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